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Employee Satisfaction Factors in the E-Commerce Company: The Mediating Role of Employee Engagement
This study discusses the factors that have implications for job satisfaction in e-commerce companies. The focus of the study is to analyze the organizational commitment, spiritual leadership, and technological advancement, which are mediated by employee engagement. Background Problems: Some e-commerce companies have problems with their employees’ level of satisfaction. This study provides recommendations for dealing with the satisfaction factors of employees working in e-commerce. Novelty: The novelty of this study is that it offers a different model for measuring job satisfaction. Employee engagement is used as a mediating variable to measure the implications for employee satisfaction in e-commerce companies. One of the variables used is technological advancement. Research Methods: This study uses the PLS-SEM method. The total respondents is 250 employees who work in e-commerce companies. Purposive sampling is used, according to the research needs, with a total of 207 respondents. The object of this study is a business organization that is engaged in e-commerce. Finding/Results: The direct and indirect effects of employee satisfaction are implied by spiritual leadership and organizational commitment. Technological advancement has no direct or indirect effect on employee satisfaction. Employee engagement has a mediating role in both the direct and indirect effects on employee satisfaction. Conclusion: E-commerce organizations should pay more attention to their employees’ development through building their technological capabilities. This research can explain the improvement in a business’s quality through its employees’ satisfaction. This adds value to human resources management.
Ketersediaan
| JIEB39002 | JIEB V39N2 Januari 2024 | FEB UPI YAI | Tersedia - Indonesia |
Informasi Detil
| Judul Seri |
JIEB : Jurnal Manajemen
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|---|---|
| No. Panggil |
JIEB V39N2 Januari 2024
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| Penerbit | UGM : Yogyakarta., 2024 |
| Deskripsi Fisik |
Halaman 28-56
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| Bahasa |
Inggris
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| ISBN/ISSN |
2085-8272
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| Klasifikasi |
JIEB
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| Tipe Isi |
-
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| Tipe Media |
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|---|---|
| Tipe Pembawa |
-
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| Edisi |
Volume 39 Nomor 1 Januari 2024
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| Subyek | |
| Info Detil Spesifik |
-
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| Pernyataan Tanggungjawab |
-
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Versi lain/terkait
Tidak tersedia versi lain






